The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. All my payouts were being made within 24hours etc. Then I dared to ask a question. Before I complain I'm going to say that things were good with this casino. I made a deposit of $ CLP on 13/07/ at through SafetyPay at NOVIBET. We rejected the. Hello, I would like to file a complaint because my issue was not resolved. I made a deposit of $10 and got a $19 bonus. . I think i had maybe one spin on a slot and my account or compter started freezing so I rebooted.