Consequently, we are unable to investigate further and have no choice but to reject this complaint. Can someone please help me here. The affiliate managers have been patient, kind and reliable, and we feel they are working with us for. Yous just keep saying the money was processed and sent no it was not my bank gave told me there is nothing pending or rejected. The player can reopen this complaint at any time. . Since working with Novibet we've had no complaints. Novibet Casino MX - La cuenta del jugador Casino Analyst & Complaint Specialist players to use a payment method that does not belong to them.