8. Responsible Gaming & Player Protection Information · Security · Bonus Terms · Transactions · Guides · Privacy Policy · Account Verification · Complaints Policy. Casino Analyst & Complaint. A player from Mexico is facing difficulties withdrawing her winnings from BETANO. Despite having her account verified and making a deposit. Identity and Contact Details Verification Unavailability of receiving newsletters and general marketing campaigns. Enquiries, Complaints &. . The player from Bulgaria had faced a verification delay exceeding 2 weeks, even after all additional documents had been approved. Consent.